Hotel Accommodation Tax

In accordance with the provisions of the Hotel Accommodation Tax Ordinance, Panda Hotel will charge a 3% accommodation tax for guests from 1 January 2025.

Enjoy Our Green Environment

Foregoing a room cleaning service has massive contribution on helping hotel’s carbon footprint. Panda Hotel is now housekeeping our guest rooms on every two days* during the guest stay. May we together care more about sustainability and play our parts in the fight against climate change. According to the government regulation on disposal of plastic products starting from 22 April 2024, we will only provide in-house guests on free amenities of toothbrush, toothpaste, liquid soap, shampoo and slippers. We recommend our guests to bring along their necessities in an effort to reduce plastic wastes. *Except Long Staying Package 

Age Policy

Guests under the age of 18 must be accompanied by a parent, legal guardian, or responsible adult sharing the same room throughout their stay. At check-in, all registered guests, regardless of age, are required to present a valid passport or government-issued photo identification.

Privacy Policy

Panda Hotel respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by our customers and business partners as confidential. Panda Hotel as “Data User” is committed to comply with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance (“the Ordinance”) of Hong Kong SAR. We will also educate our staff as to their obligations with regard to your personal information.

Security Deposit

A security deposit may be required at check-in for guests staying for an extended period or in a suite. Deposit requirements and amounts will be confirmed by the Front Office.

Cancellation Policy

In the event of a late cancellation or failure to arrive, the applicable cancellation fee, together with a 13% service charge, will be charged. Please refer to the cancellation terms of your selected rate plan for details.

Prohibited Activities

The Hotel is committed to providing a safe, comfortable, and welcoming environment for all guests and colleagues. We reserve the right to refuse or discontinue service and, where necessary, require any guest, visitor, or occupant to leave the premises in cases of illegal activity, inappropriate or disruptive conduct, excessive noise, or disrespectful behavior toward others.

Responsibility for Hotel Property

Guests are responsible for any loss of or damage to hotel property, furnishings, or equipment caused by themselves or their visitors. The Hotel reserves the right to charge the registered guest for any necessary repair, replacement, or specialist cleaning required to restore the property to its original condition.

Your Personal Data

We collect information on website activity for direct marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners. Unless you have expressly opted not to participate when providing us with your personal information, we may share certain information with our carefully selected partners or merchants for direct marketing purposes.

Should you have any queries about our privacy policy and practices, or should you wish to have access to or request correction of your personal information, please email to marketing@pandahotel.com.hk. When communicating your request, please indicate clearly the original source of data collection.